Cover will of course be provided by others for some of the time, but there may be delays for non urgent enquiries being responded to.
After the holiday period there will be a build up of e mails etc for many people.
I will continue to be available to support residents where I can, but please understand it may take longer for me to respond or to get a reply for any queries I make.
To help me keep track of the many dozens of enquiries I receive each week it would assist if the enquiry is sent via e mail to me,
(I appreciate not everyone has such a facility, and I will accept them in other ways if e mail is not available)
In the first instance it would be quicker & better to report issues to the relevant organisations.
See links below-
I get a large number of requests from residents in other wards to support them, but I am usually unable to do so.
Such matters should be sent to the Councillor representing residents in that ward.
Help me to help you. – Ongoing enquiries.
I receive many hundreds of enquiries each month.
If we have agreed that I am best placed to act on your behalf-
-I will always action your enquiry straight away.
Many enquiries have nothing to do with NCC.
If you have not had a response within a reasonable time, such as the organisation I asked to progress your enquiry has not contacted you, please send me an e mail to let me know.
I may not be able to solve the problem but I will try to assist.
You may not like the outcome of the enquiry but….
Some useful info for you.-
NORTHUMBERLAND COUNTY COUNCIL –
Report online- See other methods for contacting NCC Click here
Please use fix my street for many ‘everyday’ issues- Available online & via app.
You can get updates sent directly to you & see if anyone else has already reported the same issue. https://www.fixmystreet.com
(This only relates to NCC land / responsibilities, they will disregard all others)
Also FYI-
KARBON HOMES– Click here
BERNICIA HOMES– – Contact Bernicia
GENTOO HOMES – Contact Gentoo
Northumberland Estates Contact Nland Estates
Homefinder -Contact Homefinder & other info
CAB – Contact here
POLICE- Click here
NHS advice 111 Click here
Pharmacy – Click here
Weather and travel information – Click here
Samaritans – Click here
Helping the most vulnerable people to keep safe and well 24-7.
Onecall brings together staff from Northumberland County Council’s adult services and children’s services, and partners in Northumbria Police.
Our priority is providing help at the earliest opportunity before the situation becomes more serious.
When do you use it?
Onecall aims to help the most vulnerable people to keep safe and well 24 /7.
You should always call 999 in an emergency- for example when someone’s life is at risk, or someone is seriously injured or critically ill.
https://www.northumberland.gov.uk/Care/Contact-adult-services.aspx
Northumbria Water Click here
Powergrid – Click here
Northern Gas Networks – Click here
Prudhoe Town Council – Click here
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Dealing with everyday issues everyday of the year.
I do not take reports or enter into discussions via social media but offer a wide range of methods for residents to contact me.
My various social media platforms are there to provide information that may be of interest to residents or visitors.
Contact info –
#Prudhoe a great place to live work visit learn & invest in.
Helping everyone to be #ProudOfPrudhoe
the #FriendliestTown
Prudhoe Matters 